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Technical Support Specialist

3 weeks ago

Quezon City, National Capital Region, Philippines Outsourced Quality Assured Services Inc. Full time

At Outsourced Quality Assured Services Inc., we are committed to delivering exceptional customer experiences through our remote support services. As a Technical Support Specialist, you will play a vital role in ensuring that our clients receive timely and effective assistance via chat.

About the Role

This is an exciting opportunity to join our team as a Technical Support Specialist, providing top-notch support to customers across various industries. With a focus on customer satisfaction, you will be responsible for resolving technical issues, answering queries, and ensuring seamless interactions with our platform.

Key Responsibilities
  • Provide real-time assistance to customers via chat, addressing their concerns and resolving technical issues efficiently.
  • Handle multiple chat conversations simultaneously, maintaining quick response times and high levels of customer satisfaction.
  • Guide users on common queries, including platform navigation, billing, and onboarding processes.
  • Assist users in selecting the best services based on their needs and requirements.
  • Educate customers on basic concepts related to cloud computing, AI inference, and serverless technologies.
  • Maintain accurate logs of customer interactions, escalations, and resolutions in CRM tools like Zendesk and Discord.
Requirements
  • 1+ year of experience in a customer support or technical support role, preferably in a SaaS, cloud, or AI-related company.
  • Basic understanding of ssh, linux, sql scripting.
  • Ability to multitask efficiently, handling multiple chat conversations at a time.
  • Strong communication skills with the ability to explain technical concepts in a simplified manner.
  • Experience using CRM and support tools for issue tracking and escalation.