Case Intake Coordinator
1 day ago
We are looking for a skilled professional to enhance case conversions through a voice-based intake system. This role focuses on outbound calls and involves guiding potential clients through the intake process, capturing case details accurately.
Key Responsibilities- Make follow-up calls to leads from marketing campaigns, online forms, or referrals.
- Handle inbound calls as needed to support team collaboration and workflow continuity.
- Adhere to structured scripts while building rapport and handling objections.
- Meet daily and weekly call volume targets and conversion benchmarks.
- Capture and update client information using CRM tools.
- Manage rejections professionally and escalate qualified leads efficiently.
- Provide clear updates on availability, performance blockers, or missed targets.
- Participate in coaching sessions and apply feedback proactively.
- Maintain transparency and accountability in daily work logs and call quality.
- Law graduates, paralegals, or customer service professionals with relevant experience.
- A strong sense of accountability – reliable with schedules, updates, and response times.
- Able to work independently with minimal supervision.
- Open to coaching and quick to apply feedback.
- Familiarity with AI-powered call analysis tools or willingness to learn.
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Patient Intake Coordinator
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Remote Healthcare Intake Specialist
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Compliance Intake Specialist
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Case Conversion Advocate
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Medical Case Coordinator Position
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Remote Data Entry
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Senior Student Coordinator
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Full-Time Legal Case Manager
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Caretaker Advocate
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Senior Client Onboarding Professional
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