Case Intake Coordinator

1 day ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeResponsibility Full time ₱4,000 - ₱6,000

We are looking for a skilled professional to enhance case conversions through a voice-based intake system. This role focuses on outbound calls and involves guiding potential clients through the intake process, capturing case details accurately.

Key Responsibilities
  • Make follow-up calls to leads from marketing campaigns, online forms, or referrals.
  • Handle inbound calls as needed to support team collaboration and workflow continuity.
  • Adhere to structured scripts while building rapport and handling objections.
  • Meet daily and weekly call volume targets and conversion benchmarks.
  • Capture and update client information using CRM tools.
  • Manage rejections professionally and escalate qualified leads efficiently.
  • Provide clear updates on availability, performance blockers, or missed targets.
  • Participate in coaching sessions and apply feedback proactively.
  • Maintain transparency and accountability in daily work logs and call quality.
Requirements
  • Law graduates, paralegals, or customer service professionals with relevant experience.
  • A strong sense of accountability – reliable with schedules, updates, and response times.
  • Able to work independently with minimal supervision.
  • Open to coaching and quick to apply feedback.
  • Familiarity with AI-powered call analysis tools or willingness to learn.


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