Patient Intake Coordinator

1 day ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerService Full time $40,000 - $60,000
Customer Service Representative

This role is responsible for handling incoming customer calls and providing support to patients. As a customer service representative, you will be the initial point of contact for patients seeking medical attention. Your primary goal is to provide a positive experience for our patients by being empathetic, professional, and knowledgeable about our services.

The ideal candidate will have excellent communication skills, both verbal and written. You must be able to effectively manage multiple phone lines, prioritize tasks, and maintain accurate records. Strong organizational skills and the ability to multitask are essential in this role. Experience in a healthcare setting is beneficial but not required.

Key responsibilities include:

  • Frontline Patient Communication: Answer and manage intake phone calls from patients in a friendly, professional manner.
  • Patient Information Gathering: Obtain and record detailed client information, including personal details, location, and a summary of symptoms or chief complaints.
  • Appointment Scheduling: Quickly assess the urgency of the patient's needs and schedule same-day or urgent appointments accordingly.
  • Doctor Coordination: Determine and assign the appropriate doctor for each case based on the patient's symptoms, location, and timing.
  • Communication & Follow-Up: Send out confirmation details and informative follow-ups to patients and doctors.
  • Post-Appointment Follow-Up: After each appointment, reach out to patients to confirm their issue was addressed and they are satisfied with the service.
  • Issue Resolution & Troubleshooting: Proactively manage and resolve logistical issues that may occur during the intake or appointment process.

Additional requirements include:

  • Experience in customer service, patient intake, or call center roles.
  • Excellent communication skills, with fluent English proficiency.
  • A genuine passion for helping people and providing outstanding service.
  • Exceptional multitasking and organizational abilities.
  • Comfortable using technology to facilitate workflow.
  • Strong time-management to prioritize urgent situations appropriately.
  • Resourceful and able to stay calm under pressure when emergencies arise.

As a valued member of our team, you will be working remotely and collaborating with colleagues across time zones. Reliability and punctuality are crucial in maintaining seamless handovers and ensuring continuity of service. We offer a flexible work environment and opportunities for growth and development.



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