Senior Training and Development Professional
3 weeks ago
We are a leading IT solutions provider seeking a highly skilled Technical Trainer to join our team.
Job SummaryThe ideal candidate will possess excellent communication skills, be proficient in MS Office Suite, and have experience working in a service desk or support center environment. A strong focus on team dynamics and leadership is also essential for this role.
Responsibilities:- Develop and deliver high-quality training programs to enhance the skills of our employees.
- Maintain a positive and professional attitude, ensuring a productive work environment.
- Work collaboratively with cross-functional teams to achieve business objectives.
- Conduct regular evaluations and assessments to measure the effectiveness of our training initiatives.
- Bachelor's degree in Information Technology, Business, or a related field.
- At least 2 years of experience in a service desk or support center environment, focusing on team dynamics and building.
- Proficiency in MS Office Suite, including Word, Excel, PowerPoint, Access, Visio, and Project.
- 1-2 years of Call Center experience required.
- Leadership experience preferred.
- Retail experience preferred.
- Familiarity with call monitoring systems, CISCO Finesse, Calabrio, and ServiceNow ITSM preferred.
A competitive salary package, including benefits, to attract top talent.
A hybrid work setup, requiring a minimum of 10 days per month at our BGC Taguig City location.
Opportunities for growth and development within a dynamic and innovative organization.
A supportive team environment that values collaboration and open communication.
A comprehensive compensation package, including annual salary: PHP 45,000, plus complete benefits.
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