Senior Training and Development Professional

3 weeks ago


Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time
About Nityo Infotech Services Philippines

We are a leading IT solutions provider seeking a highly skilled Technical Trainer to join our team.

Job Summary

The ideal candidate will possess excellent communication skills, be proficient in MS Office Suite, and have experience working in a service desk or support center environment. A strong focus on team dynamics and leadership is also essential for this role.

Responsibilities:
  • Develop and deliver high-quality training programs to enhance the skills of our employees.
  • Maintain a positive and professional attitude, ensuring a productive work environment.
  • Work collaboratively with cross-functional teams to achieve business objectives.
  • Conduct regular evaluations and assessments to measure the effectiveness of our training initiatives.
Requirements:
  • Bachelor's degree in Information Technology, Business, or a related field.
  • At least 2 years of experience in a service desk or support center environment, focusing on team dynamics and building.
  • Proficiency in MS Office Suite, including Word, Excel, PowerPoint, Access, Visio, and Project.
  • 1-2 years of Call Center experience required.
  • Leadership experience preferred.
  • Retail experience preferred.
  • Familiarity with call monitoring systems, CISCO Finesse, Calabrio, and ServiceNow ITSM preferred.
What We Offer:

A competitive salary package, including benefits, to attract top talent.

A hybrid work setup, requiring a minimum of 10 days per month at our BGC Taguig City location.

Opportunities for growth and development within a dynamic and innovative organization.

A supportive team environment that values collaboration and open communication.

A comprehensive compensation package, including annual salary: PHP 45,000, plus complete benefits.



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