Virtual Client Success Manager

18 hours ago

Caloocan City, National Capital Region, Philippines beBeeClient Full time ₱504,000 - ₱5,040,000
Client Retention Professional

This is an exciting opportunity to lead client relationships and drive team success in a dynamic environment.

As a Client Retention Professional, you will be responsible for:

  • Building strong partnerships with clients across global markets
  • Leading direct video interactions with international clients
  • Coaching and developing a high-performing team of virtual assistants
  • Shaping the future of our proprietary software through hands-on testing
  • Creating pathways for assistant growth and development

The ideal candidate will have:

  • 1-2 years of leadership experience in BPO/customer service environment
  • 1-2 years of client-facing account management experience
  • Proven track record in team development and coaching
  • Strong English communication skills (written and verbal)
  • Experience in performance management and metrics tracking

We're looking for someone who thrives on direct client interaction, loves developing others, and gets excited about being part of cutting-edge technology development.

Key Responsibilities:
  • Lead engaging video calls with international clients
  • Guide new clients and assistants through smooth onboarding experiences
  • Handle support matters with a solutions-first approach
  • Turn client feedback into actionable improvements
  • Build strong, lasting client relationships through proactive communication
Skills & Qualifications:
  • Exceptional problem-solving abilities
  • Strong emotional intelligence and empathy
  • Advanced organizational and multitasking skills
  • Ability to thrive in fast-paced environments
  • Excellent documentation and process improvement skills
  • Proactive communication style
  • Adaptability and resilience
  • Tech-savvy with quick platform adoption skills
What We Offer:
  • Work-from-home setup: Fully remote position with required home office setup
  • Salary range: Competitive compensation package
  • Full training and onboarding support
  • Opportunities for career growth and development

Application Process:

  1. Complete pre-qualifying questions
  2. Interview with Recruiting Team
  3. Final interview with Operations Team
  4. Receive job offer
  5. Begin training program

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