Customer Experience Advocate
6 hours ago
This position plays a vital part in the organization, acting as the liaison between customers and the broader business.
As a member of the Customer Experience team, you will provide exceptional customer service, supporting clients with their inquiries and helping them effectively utilize our platform.
Responsibilities- Ensure timely responses to incoming chat requests, emails, and platform requests while delivering top-notch customer service.
- Offer prompt and detailed attention to each customer, creating an experience that makes them feel valued.
- Address client concerns efficiently, providing resolution or coordinating escalation when necessary.
- Accurately enter data and follow up in accordance with service level agreements.
- Effectively manage Jira ticketing for customer inquiries.
- Identify opportunities for improvement and suggest innovative solutions to establish the business as a leader in customer service.
- Provide recommendations for administrative processes to streamline and enhance relationships.
- Intermediate Microsoft Office Suite skills.
- Exceptional written and verbal communication skills.
- High level of attention to detail.
- Active and creative problem-solving skills.
- Strong conflict resolution and mediation skills.
- Jira ticket management experience.
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