Senior Customer Service Advocate

1 day ago

San Fernando, Central Luzon, Philippines beBeeCustomerService Full time ₱50,000 - ₱100,000
Customer Service Representative

We are seeking a highly skilled and experienced Customer Service Representative to join our team.

About the Role

The ideal candidate will possess expertise in appointment setting, lead generation, retention, B2B calls, and cold calling. They will be responsible for scheduling meetings or appointments with potential clients, identifying and qualifying leads, engaging with existing customers to address concerns, providing solutions, and fostering loyalty.

Key Responsibilities
  • Appointment Setting: Schedule meetings or appointments with potential clients by effectively communicating value propositions and understanding their needs.
  • Lead Generation: Identify and qualify potential leads through research, cold outreach, and strategic engagement to build a robust pipeline.
  • Retention: Engage with existing customers to address concerns, provide solutions, and foster loyalty to minimize churn rates.
  • B2B Calls: Handle business-to-business interactions professionally, promoting products or services and nurturing partnerships.
  • Cold Calling: Conduct outbound calls to prospective customers, introducing offerings, overcoming objections, and generating interest.
Required Skills and Qualifications
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet performance metrics.
  • Strong problem-solving and analytical skills.
  • Familiarity with CRM tools and software.
  • Ability to stay updated on industry trends and product knowledge.
Benefits
  • Opportunity to work with a dynamic team.
  • Competitive salary and benefits package.
  • Professional development and growth opportunities.
Others

We offer a collaborative and supportive work environment that values employee growth and well-being.

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