Customer Service Representative

At our company, we aim to make the back-office experience easy and seamless for micro SMEs.

We strive to empower entrepreneurs by giving them time back to focus on growing their business and being with customers. With a rapidly increasing number of entrepreneurs globally, we are innovating in a highly lucrative space.

We operate multiple business segments:

1. Corporate Services: Automating company incorporation, secretarial, filing, nominee director, mailroom, and immigration processes via custom online robots and digital tools.
2. Accounting & Bookkeeping: Redefining what it means to do accounting, bookkeeping, tax, and payroll thanks to proprietary ledger and AI tools, along with exceptional customer service.
3. Fintech Payments: Overcoming a key challenge for entrepreneurs by offering digital banking services to new businesses.

We launched in 2017 and now have around 15,000 customers across offices in Singapore, Hong Kong, Australia, and the UK. We have around 500 staff with an intact startup mindset.

We have recently secured Series B financing off the back of >70% compound annual growth in revenue over the last 5 years. Our team has been recognised by The Financial Times, The Straits Times, Forbes, and LinkedIn as one of the fastest-growing companies in Asia.

Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

This is a unique opportunity to join our team as a Customer Service Representative and be the frontline voice for our clients—helping entrepreneurs and SMEs navigate company incorporation, accounting, audit, and compliance in Australia. This role is pivotal in ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving client experiences through collaboration and problem-solving.

As the frontline voice of our organisation, you will leverage digital tools (Zendesk, Aircall, Slack) to provide efficient, accurate, and personalized support. Your ability to troubleshoot issues, guide clients through our platforms, and advocate for their needs will directly contribute to our reputation as a trusted partner for business growth. If you thrive in a fast-paced, remote environment and are passionate about empowering small businesses, we invite you to join our team.

• Multichannel Support:
  • Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
  • Guide clients through our digital platforms (e.g., onboarding, document submissions).
• Problem Solving:
  • Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
• Collaboration:
  • Work closely with sales, compliance, corporate secretary, accounting, and tech teams to ensure seamless service.
• Continuous Improvement:
  • Identify recurring customer pain points and suggest improvements to workflows or help center content.

• Great communication: Outstanding English (written and spoken).
• Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus.
• Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred).
• Remote-Ready: Self-motivated with a quiet workspace and stable internet connection.

• Flexibility: You'll be able to work from home. If you need to start early or start late to cater to your family or other needs, we don't mind, so long as you get your work done and proactively communicate.
• Personal Growth: You'll get a lot of responsibility and autonomy at our organisation—you'll be making decisions, making mistakes, and learning.

• Sustainability: We're committed to creating and nurturing a diverse and inclusive environment, which includes striving to be carbon neutral by 2030.

Our interview process typically lasts no more than 3 weeks from start to finish. Whether interviews are held over video call or in person will depend on your location and the role. We anticipate that the successful candidate will participate in multiple rounds of interviews before receiving a non-binding offer.

Please note that background screening may be required for this role.