Technical Support Representative

6 days ago

Sorsogon, Bicol, Philippines beBeeSupport Full time ₱15,000 - ₱25,000
Technical Support Role

This role is ideal for individuals who are passionate about delivering exceptional customer experiences and resolving technical issues. As a Technical Support Representative, you will be responsible for providing first-level technical support via phone, chat, or email to customers.

  • Key Responsibilities:
  • Provide technical assistance to customers via multiple channels.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions to resolve their technical issues.
  • Document all technical issues and resolutions in the system.
  • Escalate unresolved issues to higher-level support teams.
Required Skills and Qualifications

To be successful in this role, you must possess the following skills and qualifications:

  • Excellent communication and problem-solving skills.
  • Basic understanding of computer systems and troubleshooting.
  • Fluent in English and Spanish.
  • High school diploma or GED required.
  • Must be 18 years or older.
Benefits

We offer a competitive compensation package, including:

  • HMO, Medical, and Dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances (Rice, Clothing, Laundry, Meal).
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of the workplace.
Others

This role operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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