Technical Help Representative

7 days ago

Sorsogon, Bicol, Philippines beBeeSupport Full time ₱1,200,000 - ₱1,400,000
Customer Support Role

We are seeking a skilled Customer Support Specialist to join our team in providing top-notch support.

  • Main Responsibilities:
    1. Respond to customer inquiries across multiple channels (chat, email, ticketing tools)
    2. Troubleshoot and resolve technical or account-related issues
    3. Use translation tools effectively to support non-English speaking users
    4. Provide clear instructions and solutions in a friendly, patient, and professional manner
    5. Escalate complex issues to the appropriate technical teams when needed
    6. Accurately log customer interactions and feedback for quality and improvement
    7. Collaborate with teammates across time zones to maintain seamless 24/7 support
Key Requirements:
  • At least 1 year of experience in customer or technical support (remote or on-site)
  • Fluent in English (written and verbal); additional languages are a plus
  • Willing and available to work in rotating shifts, including overnight, weekends, and holidays
  • Confident using and switching between support systems and translation functionalities
  • Strong problem-solving skills and a calm approach under pressure
  • Reliable internet connection and a distraction-free work environment

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