Remotely Based Technical Support Specialist
7 days ago
We are seeking a highly skilled Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing exceptional remote support to customers. This includes reviewing and updating support tickets, troubleshooting technical issues, and ensuring prompt resolutions while documenting processes.
- Key Responsibilities:
- Manage and update support tickets for efficient tracking.
- Troubleshoot technical issues and document resolution steps.
- Communicate effectively to address customer needs.
- Contribute to creating and improving knowledge base materials.
- Stay up-to-date with company tools and services.
- Required Skills and Qualifications:
- Minimum 150 Mbps internet speed and remote setup.
- Experience in technical support, preferably remote.
- Strong written/verbal communication and troubleshooting skills.
- Familiarity with Google Suite, Microsoft Suite, and CRM systems.
- Attention to detail, problem-solving abilities, and a team-player mindset.
- Benefits:
- Work from Home
- Paid Time Off
- Opportunities for growth and promotion
-
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