
Expert Technical Support Specialist Needed for Customer Success
15 hours ago
About the Role
Job OverviewWe are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will possess strong troubleshooting and problem-solving skills, with the ability to translate complex technical details to non-technical audiences.
In this role, you will be the bridge between our customers, support teams, and developers. You will own escalated issues end-to-end, investigating problems, collaborating across teams, and ensuring our customers receive timely and accurate resolutions.
This is a customer-facing role where you will combine technical troubleshooting skills with clear, empathetic communication. You will work closely with Support Specialists, Engineers, and cross-functional teams to spot patterns, resolve issues, and improve the customer experience.
The successful candidate will have at least one year of experience providing live chat technical support for a software/SaaS platform. They will also have strong follow-through on customer commitments and be able to recognize the bigger picture – spotting trending issues and understanding their impact.
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