Expert Technical Support Specialist Needed for Customer Success

15 hours ago


Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱500,000 - ₱800,000

About the Role

Job Overview

We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will possess strong troubleshooting and problem-solving skills, with the ability to translate complex technical details to non-technical audiences.

In this role, you will be the bridge between our customers, support teams, and developers. You will own escalated issues end-to-end, investigating problems, collaborating across teams, and ensuring our customers receive timely and accurate resolutions.

This is a customer-facing role where you will combine technical troubleshooting skills with clear, empathetic communication. You will work closely with Support Specialists, Engineers, and cross-functional teams to spot patterns, resolve issues, and improve the customer experience.

The successful candidate will have at least one year of experience providing live chat technical support for a software/SaaS platform. They will also have strong follow-through on customer commitments and be able to recognize the bigger picture – spotting trending issues and understanding their impact.



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