Technical Support Specialist

14 hours ago

Batangas, Calabarzon, Philippines beBeeCustomerSupport Full time ₱2,016,000 - ₱3,072,000

Technical Support Specialist


This role involves providing expert technical assistance and troubleshooting support to clients across various industries.

Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
Requirements:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
Benefits:

A quiet work environment and high-speed internet connection are required for this role. Collaborating with internal teams is also an essential aspect of this position.

Additional Information:

Excellent interpersonal skills and ability to multitask are highly valued for this role. This job requires a skilled professional who can provide excellent customer service while working independently from home.

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