Service Desk Professional

2 days ago


San Fernando, Central Luzon, Philippines beBeeTechnical Full time $40,000 - $60,000
Job Overview

We are seeking a highly skilled technical support specialist to provide top-notch service to our clients via phone, email, and chat.

The selected candidate will be responsible for managing incidents and requests within the ticketing system, performing daily follow-ups with end-users, resolving username and password problems, uninstalling/reinstalling software applications, and providing multifactor authentication, single sign-on, and VPN support.

The ideal candidate will possess strong technical troubleshooting and customer service skills, as well as experience in common hardware, software, and technologies such as Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.

A degree from a college or technology school is preferred, but not required.

  • Provide exceptional end-user technical support
  • Manage incidents and requests within the ticketing system
  • Perform and document daily ticket follow-ups
  • Resolve username and password problems
  • Perform uninstall/reinstall of approved software applications
  • Provide multifactor authentication, single sign-on, and VPN support


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