Technical Support Specialist
1 day ago
We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide technical assistance to customers via phone, email, or ticketing system.
This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and troubleshooting technical issues.
- Responsibilities:
- Provide technical support to customers via phone, email, or ticketing system.
- Research and troubleshoot technical issues using software applications and hardware devices.
- Implement effective solutions to resolve customer problems in a timely manner.
- Analyze customer feedback to identify areas for improvement.
- Collaborate with the technical team to develop and implement new processes and procedures.
- Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 1-2 years of experience in technical support or related field.
- Excellent communication and problem-solving skills.
- Familiarity with software applications and hardware devices.
- Able to work independently and as part of a team.
Benefits:
- Competitive salary package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- About Us:
We are a leading provider of IT services, committed to delivering exceptional customer experiences. We value innovation, teamwork, and continuous learning.
- Seniority Level: Entry-level/ Junior role
- Employment Type: Full-time
- Job Function: Customer Service & Support
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