Customer Experience Advocate

2 weeks ago

Porac, Philippines beBeeEmpowerment Full time ₱590,000 - ₱740,000
Job Overview

The Customer Support Engineer is a pivotal role that ensures the success of users. This individual will be responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with customers.

Key objectives include analyzing trends, testing, and training the support bot to improve its functionality, as well as educating and empowering users by providing technical expertise and answering product questions.

Key Responsibilities
  • Develop strategies to enhance the support bot's performance and user experience.
  • Provide expert guidance and support to users on various technical topics.
  • Build and maintain strong relationships with customers to understand their needs and provide effective solutions.
  • Collaborate with cross-functional teams to ensure seamless communication and issue resolution.
Requirements
  • Bachelor's degree or equivalent educational or professional experience.
  • At least 3 years of support experience.
  • Proficiency in programming languages such as JavaScript, Python, SQL, and Golang.
Culture

Our company values its culture, built on four pillars: hungry, humble, honest, and acting with heart. Our mission is to empower engineers to embrace their customers through innovative design, data engineering, and machine intelligence.

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