
Building Lasting Client Relationships
1 day ago
We are seeking a skilled Customer Success Manager to join our team.
This role puts you at the heart of building lasting client relationships that drive trust, value, and security. With international exposure, you'll strengthen client relationships and contribute to the growing cybersecurity space while working from home.
Key Responsibilities- Onboarding & Handoff:
- Send initial setup forms and gather required client information
- Schedule and host kickoff meetings with clients and delivery teams
- Ensure smooth transition from Sales to Delivery with all relevant details captured
- Establish clear success metrics and onboarding milestones
- Ongoing Relationship Management:
- Serve as the primary post-sale contact for assigned clients
- Conduct regular check-ins to review progress, address issues, and share updates
- Track and report on defined customer health metrics (to be developed with leadership)
- Proactively identify and address risks to ensure a positive customer experience
- Own the renewal process for assigned accounts, ensuring timely completion
- Collaborate with Sales on expansion opportunities or complex negotiations
- Advocacy & Marketing Support:
- Identify and develop customer case studies after successful engagements
- Coordinate with clients for PR and joint marketing opportunities
- Encourage and guide customers to submit reviews on key industry portals
- Feedback & Insights:
- Collect customer feedback and relay actionable insights to internal teams
- Act as the voice of the customer in product and service discussions
- Recommend process improvements based on recurring client needs or challenges
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