Senior Client Partnership Specialist

1 day ago

Mandaue City, Central Visayas, Philippines beBeeAccountRelationship Full time ₱480,000 - ₱504,000
Job Description

This role puts you at the forefront of revolutionizing virtual assistance services.

You will lead direct video interactions with international clients, coach and develop a high-performing team of virtual assistants, bridge the gap between clients and VAs to ensure seamless partnerships, build lasting relationships with clients while preventing churn, and create pathways for assistant growth and development.

Key Responsibilities
  • Lead engaging video calls with international clients.
  • Build deep client relationships by understanding their business goals and challenges.
  • Handle client feedback and translate it effectively to the VA team.
  • Prevent client churn - be the first line of defense when clients consider leaving.
  • Identify expansion opportunities when clients need additional VAs or services.
  • Onboard new clients and set expectations for successful VA partnerships.
  • Coach and develop a team of 5-8 virtual assistants working for your client accounts.
  • Bridge communication gaps between clients and VAs when misunderstandings occur.
  • Handle VA performance issues through coaching, training, or recommending replacements.
  • Coordinate task assignments and ensure VAs are meeting client expectations.
  • Provide professional development to help VAs grow and better serve clients.
  • Manage VA scheduling, performance tracking, and career development.
  • Resolve conflicts when clients and VAs have communication breakdowns.
  • Facilitate replacements when client-VA matches aren't working out.
  • Course-correct relationships when VAs feel micromanaged or clients feel underserved.
  • Translate business needs from clients into actionable guidance for VAs.
  • Present solutions that benefit both clients and virtual assistants.
Requirements
  • Proven EA/VA Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred).
  • Client Management Experience - Proven ability to build and maintain professional relationships with business owners or executives.
  • Leadership/Supervisory Experience - Any experience managing, training, or coordinating with other people (including BPO team lead roles).
  • Excellent English Communication - Professional-level written and verbal English for executive interactions.
  • Business Acumen - Understanding of how businesses work and what drives client satisfaction.

The ideal candidate is a relationship builder who genuinely enjoys connecting with people and building trust, a strategic thinker who understands business needs and can see the bigger picture, a natural mediator who can see both sides and find win-win solutions, a growth-oriented individual who looks for opportunities to expand and improve relationships, a detail-focused person who catches issues early before they become bigger problems, and a problem solver who doesn't just report issues, but comes with solutions.

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