Expert Customer Support Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeProfessional Full time $5,000 - $8,000
Customer Service Professional

At our organization, we are committed to supporting the skilled trades industry by connecting high-performing talent with growing home service companies across the U.S. Our clients depend on skilled professionals to drive their business growth.

We are seeking a dependable and sharp-witted customer service representative to serve as the voice of our partner brands. This role involves handling inbound calls, scheduling jobs, solving issues, and ensuring every customer feels heard and helped.

Key Responsibilities:
  • Manage inbound calls, emails, and chat support with professionalism and urgency
  • Book service appointments accurately and efficiently while coordinating with dispatch teams
  • Input customer details and service notes into CRM and scheduling platforms
  • Provide clear information regarding services, pricing, and expectations
  • Follow up on scheduled services and pending customer issues
  • Identify when to escalate issues to supervisors or technical teams
  • Maintain a strong focus on customer satisfaction, clarity, and responsiveness
Why Work With Us
  • 100% remote work setup with flexibility based on client needs
  • Be part of a growing team that supports top-tier brands in the skilled trades
  • Receive dedicated training and support from both our team and the client
  • Unlock long-term growth opportunities and stability based on your performance
Requirements
  • Fluent English communication—both spoken and written—with a professional tone
  • Minimum 1 year of customer service, call center, or support experience (remote work preferred)
  • Strong background in the construction, home services, or skilled trades industries required
  • Comfortable working with tech tools (CRMs, VoIP, scheduling systems)
  • Fast learner with strong attention to detail and excellent time management
  • Reliable internet and a quiet home office setup
  • Self-starter mindset with a focus on solutions and customer experience

Hiring Expectations: Apply today and complete a quick phone screening to discuss your goals and experience.

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