
Remote Customer Support Representative
1 week ago
We are seeking a highly skilled and experienced customer support agent to join our team. As a remote worker, you will be responsible for providing exceptional customer service via chat, email, or phone.
About the PositionThis is a challenging and rewarding role that requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.
Key Responsibilities- Respond to customer inquiries in a professional and friendly manner
- Handle product information, order tracking, returns, and account concerns with ease
- Utilize Gorgias and Shopify to manage tickets and provide fast, accurate support
- Competitive compensation with annual performance-based increases
- Paid time off to ensure you can rest and recharge
- Health and dental insurance or a health stipend to keep you feeling your best
- Holiday bonuses as a token of appreciation for your hard work
- Fully remote setup – work from anywhere you feel most comfortable
- Ongoing opportunities for growth and development as we scale our business
- Excellent written and spoken English communication skills
- At least 1 year of hands-on experience with both Shopify and Gorgias
- Ability to work independently and handle multiple conversations at once
- Empathetic, patient, and reliable approach when addressing customer concerns
- Strong work ethic and attention to detail
- Your own computer or laptop (i5 processor or equivalent preferred)
- A stable internet connection (at least 15 Mbps upload/download speed)
When applying, please use the code: CS
If you're passionate about delivering outstanding customer experiences from home, we'd love to hear from you. Apply now and take the first step towards growing with a dynamic team that values your work and well-being.
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