Senior Operations Manager

1 month ago


Pasig, National Capital Region, Philippines Offshore Business Processing Full time

At Offshore Business Processing, we are seeking a highly skilled and experienced Senior Operations Manager to join our team. This is a full-time role based in Ortigas.

About the Role

This is an excellent opportunity for someone who wants to take on a leadership position and develop their skills further. As a Senior Operations Manager, you will be responsible for overseeing the day-to-day operations of a team of 18-20 staff members.

  • You will ensure that Service Level Agreements (SLAs) and Key Performance Metrics are met on a daily basis.
  • Support and develop staff to improve efficiency and performance of the team.
  • Analyze agents' performance and develop action plans, key projects, and initiatives to bridge gaps.

Key Responsibilities:

Job Summary

We offer a competitive salary of PHP 120,000 - 150,000 per month, depending on experience.

A comprehensive benefits package includes HMO coverage from Day 1, opportunities for travel, recognition for outstanding performance, and a healthy work-life balance.

You will have access to enhanced learning opportunities to improve your skills and knowledge exponentially.

Responsibilities
  • Supervise the day-to-day operation of a team of 18-20 staff members.
  • Ensure that Service Level Agreements (SLAs) and Key Performance Metrics are met on a daily basis.
  • Support and develop staff to improve efficiency and performance of the team.
  • Analyze agents' performance and develop action plans, key projects, and initiatives to bridge gaps.
  • Serve as mentors and coaches to the reps on the floor and act as first point of escalation for client-specific issues.
Requirements

To be successful in this role, you should possess the following qualifications:

  • Candidate must possess at least a Vocational Diploma, Short Course Certificate, Bachelor's/College Degree in any course.
  • With at least 2 years of working experience in the same role required for this position.
  • Demonstrated ability to coach, motivate, and provide performance feedback.
  • Knowledgeable in conflict resolution and disciplinary methods.
  • Proven ability to identify opportunities for process improvements.
  • Exhibit understanding on workforce management and staffing.
  • Demonstrate ability to develop and implement process improvement initiatives.
  • Possess strong organizational, interpersonal, and time management skills.
  • Proven experience in adapting to and leading change.
  • Has effective written and oral communication skills.
  • Willing and able to work on a shifting schedule and holidays.
  • Proficient in a Microsoft Office Environment, specifically Word, PowerPoint, and Excel.


  • Pasig, National Capital Region, Philippines Offshore Business Processing Full time

    Job Title: Senior Operations Manager BPO Salary Estimate: $60,000 - $80,000 per year (depending on experience)Company OverviewAt Offshore Business Processing (OBP), we are a dynamic and innovative company that specializes in providing business process outsourcing solutions to our clients. We are seeking an experienced Senior Operations Manager to join our...


  • Pasig, National Capital Region, Philippines PARK SECURE MANAGEMENT CORP. Full time

    Job SummaryWe are seeking a highly skilled Senior Financial Operations Manager to join our team at Park Secure Management Corp.


  • Pasig, National Capital Region, Philippines ADDFORCE Human Resources Solutions Full time

    About the RoleWe are seeking a highly experienced Senior Operations Manager to join our team at ADDFORCE Human Resources Solutions.Key Responsibilities:Lead a team of professionals in a BPO setup, ensuring seamless day-to-day operations and driving growth.Requirements:At least 2 years of experience as a Team Lead in a similar environment.Blended account...


  • Pasig, National Capital Region, Philippines John Clements Recruitment Inc. Full time

    Job Title: Senior Financial Operations ManagerAbout the Role:This is a fantastic opportunity to work as a Senior Financial Operations Manager with our esteemed client. In this role, you will be responsible for overseeing daily accounting activities, ensuring accuracy and efficiency in financial processes.Key Responsibilities:- Prepare asset, liability, and...


  • Pasig, National Capital Region, Philippines ADDFORCE Human Resources Solutions Full time

    We are seeking a highly skilled Senior Operations Management Professional to join our team at ADDFORCE Human Resources Solutions.About the RoleThis is a senior-level position that requires a strong background in operations management, with a focus on supervisory roles and team leadership. The ideal candidate will have 3+ years of experience in managing teams...


  • Pasig, National Capital Region, Philippines RecruiterPH Full time

    RecruiterPH is seeking a highly skilled Senior Financial Operations Manager to join our team. With a strong focus on financial excellence, we are looking for an individual who can lead our financial operations with expertise and integrity.About the Role:This is a challenging role that requires someone with a solid understanding of accounting principles and...


  • Pasig, National Capital Region, Philippines Cobden & Carter International Full time

    About Cobden & Carter InternationalCobden & Carter International is a leading company that values expertise and innovation in the online gambling industry.Our team is dedicated to delivering exceptional results, and we are looking for an experienced leader to join our ranks.Job Title: Senior Operations DirectorSalary: $120,000 - $180,000 per annumAbout the...


  • Pasig, National Capital Region, Philippines RCX Recruitment Inc. Full time

    About the Role">We are seeking an experienced Senior Accounting Operations Manager to oversee the day-to-day operations of our Accounting and Financial group. This is a leadership role that requires strong management skills, excellent communication, and a deep understanding of accounting practices.">Responsibilities">">Supervise the Accounting and Financial...


  • Pasig, National Capital Region, Philippines Offshore Business Processing Full time

    Job Summary:We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Offshore Business Processing. As a key member of our leadership team, you will be responsible for leading a team of 18-20 staff and ensuring the efficient operation of our day-to-day activities.About Us:At Offshore Business Processing, we offer a dynamic...


  • Pasig, National Capital Region, Philippines World Networking Services Philippines, Inc Full time

    We are seeking a highly skilled and experienced Senior Financial Operations Manager to join our team at World Networking Services Philippines, Inc. In this role, you will be responsible for overseeing the company's financial operations, ensuring accuracy and efficiency in financial transactions.With a strong background in finance and accounting, you will...


  • Pasig, National Capital Region, Philippines John Clements Recruitment Inc. Full time

    **Job Overview:**We are seeking a highly skilled Senior Financial Operations Manager to join our team at John Clements Recruitment Inc.The ideal candidate will have a strong background in accounting processes, banking, taxation, and financial analysis. As a key member of our organization, you will be responsible for supervising accounting operations,...


  • Pasig, National Capital Region, Philippines The Habit Food Group Full time

    The Habit Food Group is seeking an experienced Senior Culinary Operations Manager to lead our kitchen team. We offer a competitive salary of $75,000 - $90,000 per year, based on experience and qualifications.Job Description:Company Overview: The Habit Food Group is a leading restaurant chain known for its high-quality burgers and excellent customer...


  • Pasig, National Capital Region, Philippines John Clements Recruitment Inc. Full time

    About John Clements Recruitment Inc.John Clements Recruitment Inc. is a reputable organization seeking a highly skilled Senior Financial Operations Manager - Taxation Expert to join our team. This role offers an attractive salary package, commensurate with industry standards and taking into account the cost of living in your area, estimated to be around...


  • Pasig, National Capital Region, Philippines Careers Full time

    Job Title: Senior Operations StrategistAbout the Role:We are seeking a highly skilled Senior Operations Strategist to join our team. As a key member of our operations department, you will be responsible for delivering exceptional results and driving business excellence.Key Responsibilities:- Analyze operational activities and processes to identify areas for...


  • Pasig, National Capital Region, Philippines RecruiterPH Full time

    Job DescriptionWe are seeking a Senior Retail Operations Strategist to develop and implement the operational strategy for our retail account. As a key member of our team, you will oversee and manage day-to-day operations, prepare and manage the budget for the retail account, and identify areas for process improvement.Key Responsibilities:Develop and...


  • Pasig, National Capital Region, Philippines CPI Outsourcing Full time

    CPI Outsourcing seeks a highly skilled Senior Healthcare Professional - Operations to join their team in Pasig or Mandaluyong.As a Senior Healthcare Professional - Operations, you will play a critical role in ensuring the health and safety of employees within the organization. This is a unique opportunity to work with a dynamic company that values the...


  • Pasig, National Capital Region, Philippines Careers Full time

    Job Title: Senior Operations StrategistAbout the Role:We are seeking a skilled and analytical individual to join our team as a Senior Operations Strategist. This role will be responsible for delivering operational excellence by understanding and following all procedural activities and tasks in order to meet Service Level Agreements (SLAs).Key...


  • Pasig, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    Senior Accounting Manager Job DescriptionWe are seeking an experienced Senior Accounting Manager to oversee accounting and revenue reporting activities for our client located in Ortigas Pasig City. This is an onsite work opportunity with a regular Monday to Friday schedule.The salary package for this role offers up to 170K, based on experience.Job...


  • Pasig, National Capital Region, Philippines ICrescere Services Corp Full time

    Job SummaryWe are seeking a highly skilled and organized Senior Business Operations Specialist to join our team at ICrescere Services Corp.


  • Pasig, National Capital Region, Philippines Dragonhart Construction Enterprise Inc. Full time

    At Dragonhart Construction Enterprise Inc., we are seeking a highly experienced Senior Logistics Operations Manager to lead our mechanical asset management team.About the RoleWe offer a competitive salary of $120,000 per annum, commensurate with experience and qualifications.Job DescriptionDevelop and implement strategic asset programs to optimize logistics...