Senior IT Operations Manager
3 days ago
We are seeking a highly skilled Senior IT Operations Manager to lead our technical department and provide exceptional support to our clients. As a key member of our team, you will be responsible for managing the day-to-day operations of the service desk, ensuring seamless delivery of IT services, and driving process improvements.
Key Responsibilities:
- Manage a team of technical support professionals to ensure excellent client satisfaction and efficient issue resolution.
- Oversee the implementation and maintenance of IT service management processes, aligning with industry best practices.
- Collaborate with cross-functional teams to develop and execute strategic plans, improving overall IT service quality and efficiency.
- Develop and manage budgets, ensuring effective resource allocation and cost optimization.
- Mentor and coach team members to enhance their skills and contribute to career growth.
Requirements:
- Minimum 5 years of experience in IT service management, preferably in a leadership role.
- Strong technical skills, including hands-on experience with hypervisors, cloud platforms (AWS, Azure), and network infrastructure.
- Proven track record of successful project management, budgeting, and team leadership.
- Excellent communication, interpersonal, and problem-solving skills.
- Certifications in ITIL, CompTIA A+, or similar desirable.
What We Offer:
- A competitive salary range of $120,000 - $180,000 per annum, depending on experience.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
- The chance to work with a talented team, driving innovation and excellence in IT service management.
About Us:
Atticus Advisory Solutions Inc is a leading provider of IT advisory services, dedicated to delivering exceptional value to our clients through expertise, innovation, and collaboration. Our team is passionate about staying at the forefront of technology trends, ensuring that our clients receive the best possible solutions to meet their evolving needs.
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