Reservation Coordinator

12 hours ago


Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full time
Company Overview

Staff Outsourcing Solutions specializes in outsourcing business operations to clients worldwide, reducing costs and expanding their global reach. Our unique services adapt to clients' specific needs, from small businesses to large corporations.

Salary and Benefits

We offer a competitive compensation package with regular salary appraisals, equipped with the latest technologies, and monthly incentives for successful orders and attendance productivity.

Job Description

The Reservation Admin will manage reservations, ensuring customer satisfaction by receiving and processing requests, confirming details, and updating systems accordingly. This role involves collaborating with other departments to provide a smooth reservation experience.

  • Manage reservations: receive and process requests via phone, email, or online platforms, confirm details with customers, update systems, and communicate changes.
  • Ensure customer satisfaction: respond promptly to inquiries and concerns, provide personalized service, resolve issues, and maintain high customer satisfaction and loyalty.
  • Conduct quality assurance tests: collaborate with the QA team, develop testing procedures, conduct regular tests, document results, and recommend improvements.
Required Skills and Qualifications

We seek a highly skilled and experienced Reservation Admin with QA expertise, accounting knowledge, and proficiency in Microsoft Office Suite and reservation management systems. The ideal candidate will have strong English communication skills, be able to work in a fast-paced environment, and possess good problem-solving skills.

  • Any accounting-related field of study
  • Minimum 2 years of experience in a reservation or customer service role in the hospitality industry
  • Proven experience as a QA Specialist
  • Strong English communication and interpersonal skills
  • Proficient in Microsoft Office Suite and reservation management systems
  • Ability to work in a fast-paced and dynamic environment
Benefits

In addition to our competitive compensation package, we offer full-time employment, career growth opportunities, easy accessibility from various parts of Metro Cebu, one-day application process, service incentive leaves upon regularization, attendance productivity incentives, additional hazard pay within qualifying hours, stable job with salary appraisals, holiday and night differential premium pay rates, job promotion possibilities, HMO/health insurance, work-life balance, and free pre-hiring medical laboratories.



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