Effective Team Leadership Role

1 day ago

Palayan City, Central Luzon, Philippines beBeeLeader Full time ₱900,000 - ₱1,200,000

Job Opportunity

Team Leader Position

The successful candidate will be responsible for leading a team of 18 to 20 associates.

• Drive results aligned with performance metrics, telephony metrics, utilization, productivity, attendance, and attrition.

• Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.

• Develop, train, and manage team members.

• Establish and maintain communication with clients and team members; understand needs, resolve issues, and meet expectations.

• Ensure motivational programs are in place and encourage recognition.

• Develop effective strategies based on accurate data reports and analysis.

• Oversee and manage performance and service quality to guarantee customer satisfaction.

• Relay important information through timely and accurate reports.

Requirements:

  • A Bachelor's degree or Associate Degree is preferred but not required.
  • Experience managing a team of 18 to 20 associates.
  • Experience supporting retail, streaming platform, or travel programs as a customer service line of business.
  • Demonstrated leadership skills; ability to lead improvements and resolve issues.
  • Strong customer orientation in managing communications and issues.
  • Ability to manage time efficiently and track multiple schedules, meetings, and initiatives.
  • Knowledge of metrics, their measurements, thresholds, targets, and process owners.
  • Proactive attitude in developing trust and rapport with employees and team members; a team player.

Additional Information:

All your information will be kept confidential according to EEO guidelines.

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