
Chief Expert Advisor
1 day ago
We are seeking a driven and self-motivated professional to join our team as a Subject Matter Expert (SME). As an SME, you will play a key role in empowering our staff with fundamental skills and knowledge.
Key Responsibilities:- Empower the Work: Create and facilitate Huddle Sessions to equip staff with essential skills and knowledge.
- Impact the Bottom Line: Monitor Associates and provide real-time feedback to ensure optimal performance.
- Strengthen Relationships: Establish and maintain effective communication with clients and/or team members to understand needs, resolve issues, and meet expectations.
- Take the Lead: Mediate interpersonal conflicts, motivate and inspire team members, and demonstrate leadership skills to drive improvements and resolution.
- Experience supporting online gaming, online betting/casino environments as a customer service line of business.
- Excellent Data Mining skills.
- Ability to think outside traditional roles to evaluate business implications.
- Ability to interpret data, identify trends, and suggest improvements.
- Strong verbal and written communication skills.
- Must have FY24 PDP score of Exceed Most or Clearly Exceeds.
- Tenure of at least 18 months.
- No Active NDA.
All your information will be kept confidential according to EEO guidelines.
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Subject Matter Expert Advisor
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Expert Financial Advisor
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Expert Tax Advisor
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Senior Financial Strategist
2 days ago
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