Professional Trainer Position

9 hours ago

Palayan City, Central Luzon, Philippines beBeeTrainer Full time ₱250,000 - ₱500,000
Training Role

We are seeking a Trainer who will be responsible for creating and facilitating training materials, with a focus on equipping the organization with fundamental skills and knowledge.

This role involves overseeing new hire, progression, and enhancement training. Key responsibilities include:

  • Developing and delivering training programs to equip Customer Service Consultants with essential skills and knowledge
  • Positively impacting program performance by coaching consultants to listen, empathize, and create far-reaching solutions for customers
  • Analyzing performance data to identify training needs and develop targeted interventions
  • Collaborating with cross-functional teams to ensure effective communication and delivery of training services

Requirements:

  • Graduate degree or equivalent experience in a relevant field
  • Strong language skills with B2 English proficiency
  • At least 2 years of experience in a similar capacity
  • Basic cultural/market sensitivity and understanding of North American customer norms
  • Excellent typing skills (30 WPM, accuracy of 85%) and proficiency in MS Office applications
  • Extroverted personality with strong people skills, ability to adjust behavior and communication to accommodate working styles and perspectives from learners/customers with diverse levels of technical knowledge, professional backgrounds, and geographical locations
  • Ability to build networks within and across functions through proactive communication
  • Self-starter with excellent time management and organizational skills
  • High degree of confidentiality and professionalism
  • Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills, and team building abilities
  • Ability to handle difficult or frustrated customers effectively

What We Offer:

  • A dynamic work environment that is professionally challenging and personally rewarding
  • Opportunities for growth and development in a global career
  • Supportive team environment where collaboration is critical to providing the best experience for our customers

Additional Information:

Confidentiality and discretion are paramount in this role. Your information will be kept confidential according to EEO guidelines.

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