Customer Support Professional

2 days ago

Calamba, Calabarzon, Philippines beBeeCustomerService Full time ₱38,000 - ₱73,000

Customer Service Representative

About the Job

We are seeking a Customer Service Representative to join our team. In this role, you will be responsible for interacting with customers to address their inquiries and resolve any complaints regarding products and services.

You will collaborate with internal and external teams to handle customer needs, providing excellent service in a timely and professional manner.

This is an excellent opportunity to work with a dynamic team and contribute to delivering exceptional customer experiences.

Responsibilities
  • Interact with customers to provide accurate and complete information with empathy, courtesy, and professionalism
  • Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
  • Escalate issues as necessary to meet internal and external expectations
  • Execute processes assigned by management
  • Meet productivity and quality targets
  • Identify opportunities for process improvement
Requirements
  • Candidates should have 6 months to 1 year of customer service experience (email, phone, or chat support)
  • Bachelor's degree in any field is required
  • Previous experience in a related field is an asset
  • Basic knowledge of Salesforce is a plus
  • CRM and cloud-based application skills are an asset
  • Excellent written and verbal communication skills
What We Offer
  • Private Health Insurance
  • Work From Home option
  • Ongoing Training and Development

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