Supporting Operations Coordinator

9 hours ago


Las Piñas, National Capital Region, Philippines beBeeAdministrative Full time ₱1,100 - ₱1,500
Job Title: Administrative Support Specialist

The purpose of this role is to coordinate and facilitate all aspects of vendor and homeowner follow-up to ensure timely and efficient progress on every maintenance request.

Key Responsibilities:
  • Coordinate and manage work orders via tickets, phone calls, and emails with vendors, managers, and homeowners.
  • Escalate work orders to senior managers for status or additional information as necessary.
  • Handle complex conversations with homeowners or vendors and effectively de-escalate if required.
  • Review work orders in detail to identify and rectify any errors and ensure the correct steps are being taken.
  • Run work order reports to monitor and analyze progress.
  • Process incoming email updates from managers, vendors, and homeowners.
  • Collaborate with the department to develop and maintain procedural manuals, including profiles.
  • Other projects as assigned by the Department Manager.

Required Skills and Qualifications:

  • Strong verbal and written communication skills.
  • Excellent organizational and time management skills.
  • Ability to work in a fast-paced environment and prioritize tasks efficiently.
  • Experience working in a BPO/call center setting is preferred.
  • Proficiency in using Zendesk is an asset.

Benefits:

  • Competitive salary based on experience.
  • Remote work opportunities.
  • 13th month pay.
  • Medical care allowance/HMO.
  • Holiday bonus.
  • Paid PTOs.

Requirements:

  • Windows 10/11 or MacOS operating system.
  • 1.8 GHz or faster processor.
  • 2 GB or more RAM.
  • 128 GB or more hard drive (preferably Solid State Drive).
  • Min. 50 Mbps Internet Speed.

This is a mid-senior level position requiring full-time employment. The ideal candidate will have experience in administrative roles and possess skills in communication, time management, and organization.



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