Improving Customer Experiences Lead

7 days ago

Tanauan, Calabarzon, Philippines beBeeCustomerExperience Full time ₱1,200,000 - ₱1,500,000
Job Title

Are you passionate about delivering exceptional customer experiences? We are seeking a dedicated individual to lead and develop our Customer Experience Team for the Apparel store.

This role focuses on improving the shopping experience for customers, representing their interests in all business decisions, and emphasizing the importance of customer feedback and insights. You will be responsible for leading a team, developing strategies, and implementing customer-centric solutions.

  • Lead and develop the Customer Experience Team to improve the shopping experience for customers.
  • Represent customer interests in business decisions by emphasizing the Voice of the Customer and feedback insights.
  • Monitor and report on customer experience KPIs; ensure follow-up on action items.
  • Collaborate with cross-functional teams to implement customer-centric solutions and manage escalation processes.

This is an exciting opportunity to grow and develop both professionally and personally in a dynamic, innovative work environment that fosters collaboration, innovation, and continuous learning.

Our ideal candidate has:

  • 2+ years of experience in a similar role.
  • Strong grasp of the English language, including spoken and written.
  • Proven ability to effectively lead and manage team leaders and members.
  • Good problem-solving skills and confidence when facing challenges.
  • Continuous learning and growth mindset.
  • Good interpersonal & communication skills; positive work attitude.

We offer a safe space to be who you truly are, with a commitment to diversity, equity, and inclusion. Join us in creating high-quality products and services that enhance the customer experience and drive long-term growth.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Distribution
  • Industries: Retail

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