
Customer Experience Manager
7 days ago
As a customer service leader, you will be responsible for driving our customer support strategy forward.
The ideal candidate will have a strong understanding of customer service practices and customer journey management within tech or SaaS companies.
Key Responsibilities- Lead and manage customer service function to deliver high-quality support experience
- Develop policies, procedures, and standards to align with business goals
- Monitor and analyze customer service metrics to identify areas for improvement
- Handle escalated issues and complaints with professionalism and urgency
- Minimum 6 years of experience in customer service for a tech or SaaS company
- Strong communication and interpersonal skills to build rapport with customers and collaborate effectively
- Exceptional problem-solving skills and a proactive approach to resolving customer challenges
We are seeking a highly motivated and experienced customer service professional who can drive our customer support strategy forward.
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