Customer Experience Expert
7 days ago
We are seeking a skilled customer support specialist to provide top-notch assistance to our clients via various communication channels. The ideal candidate will possess excellent problem-solving skills, a strong analytical mindset, and the ability to work effectively in a remote environment.
About the Role:
This position involves delivering exceptional customer experiences through timely and effective support. Building positive relationships with customers is crucial for our team's success.
- Provide prompt and professional support to customers via live chats, emails, and phone calls.
- Maintain a working knowledge of our products and services to address customer inquiries effectively.
- Stay up-to-date on industry trends and best practices to continuously improve customer satisfaction.
- Collaborate with internal teams to resolve complex issues efficiently.
Requirements:
- Bilingual English-Chinese at upper intermediate level (B2).
- At least 6 months of experience in customer support.
- Proficiency in live chats, email, and phone communication.
- Familiarity with the crypto industry or personal/professional experience.
- Strong analytical and research skills.
Benefits:
- Remote work opportunities.
- Inclusive international environment.
- Competitive compensation package.
- Bonus system for referrals.
- Paid training and probation period.
About Us:
We are a leading provider of secure technical, customer support, and CX services worldwide. Our global presence spans over 30 countries, and we speak over 60 languages.
With a focus on employee well-being and career growth, we welcome candidates from diverse backgrounds.
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