Chief Technical Support Specialist

4 days ago

Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱1,127,929 - ₱1,489,924
Role Overview

This role involves working in a global team to provide technical support for transaction initiation and reporting.

Key Responsibilities
  • Take full ownership and resolve inquiries timely via phone, email, and internal case transfer.
  • Accurately document and follow up on all inquiries.
  • Advocate for clients to ensure their needs are met when working with business partners.
  • Troubleshoot and investigate client connectivity issues, processing failures, and transactional inquiries.
  • Partner with leadership, team members, and business partners to resolve client issues and meet business goals.
Required Qualifications
  • Strong verbal and written communication skills in English and Mandarin: business-level proficiency in Mandarin is required, alongside fluent English.
  • Minimum 5 years of Customer Service experience.
  • Minimum 2 years of Technical Support experience.
  • Effective analytical approach and complex problem-solving skills.
  • Ability to perform a broad range of tasks and project assignments concurrently through effective prioritization.
About This Opportunity

A leading global financial services firm offers innovative financial solutions to consumers, small businesses, and institutional clients.

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