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Client Success Representative

1 week ago

Taguig, National Capital Region, Philippines Nasdaq, Inc. Full time
Our company fosters an inclusive culture that promotes diversity, equity, and inclusion. We believe that everyone deserves access to opportunity and we strive to create a workplace where all employees feel valued and empowered. As a Client Support Analyst, you will play a critical role in providing exceptional customer service and driving growth through innovative solutions. Here are some of the key responsibilities of the job:
  • Supporting the success of our customers by providing reactive support for a wide variety of data queries, ensuring timely and accurate resolution.
  • Participating in ad-hoc projects supporting client needs and internal team initiatives.
  • Leading efforts to identify data trends and working closely with data vendor to suggest and implement quality improvements.
  • Working closely with a team of Product Specialists and Account Managers to provide outstanding customer service for a global client base.
  • Documenting and tracking all client interactions in Nasdaq's CRM system.

We are looking for individuals who possess excellent communication skills, strong attention to detail, and the ability to work independently in a fast-paced environment. If you have a passion for building client relationships and progressing in the Client Success organization, we encourage you to apply.

What You Will Do
In this role, you will have the opportunity to make a real impact on our clients' experiences. You will work closely with a team of Product Specialists and Account Managers to provide outstanding customer service for a global client base. This includes handling queries on a wide variety of data sets, including estimates data, fundamentals, pricing, and ownership. You will also participate in ad-hoc projects supporting client needs and internal team initiatives. Your day will include a mix of reactive support, project work, and process improvement activities. If you enjoy working in a dynamic and fast-paced environment, this could be the perfect opportunity for you.