Client Success Managers

2 days ago

Taguig, National Capital Region, Philippines Fusion Markets Full time

At Fusion Markets, we take our clients' trading experience very seriously. Whether they're trading currencies, cryptos, or gold, we want them to trade with the lowest costs and the least friction. To help us continue to blow away our customers' expectations of a forex provider, we're in search of a Client Success Manager

Key Responsibilities:

  • Provide exceptional customer support to clients via email, chat, and phone.
  • Manage a blended account, offering support to clients.
  • Handle client inquiries, resolve issues, and ensure a high level of customer satisfaction.
  • Build and maintain strong relationships with clients, understanding their needs and helping them achieve their goals.
  • Collaborate with the internal team to deliver an exceptional client experience and ensure smooth operations.
  • Take initiative to improve client experience by proactively addressing potential concerns and opportunities.
  • Work with minimal supervision, taking ownership of tasks and ensuring client expectations are met.

Requirements:

  • Minimum of 3 years of experience in customer support, preferably in a blended account environment (emails/chats or emails/calls).
  • Ability to multitask and manage competing priorities in a fast-paced environment.
  • Strong customer support skills, with the ability to communicate clearly and effectively.
  • Ability to execute instructions easily and promptly while maintaining accuracy.
  • Must be based in Metro Manila and able to work in the local office.
  • Strong problem-solving skills and attention to detail.
  • Ability to work both independently and as part of a team.
  • Excellent time management and organizational skills.
  • Willing to work in a hybrid setup (2 days onsite, 3 days work from home) until further notice.

Desired Skills:

  • Strong communication skills, both written and verbal.
  • Relationship-building skills, with the ability to build and maintain long-term, positive relationships with both clients and internal colleagues.
  • Proactive attitude, with the ability to anticipate client needs and address potential issues.
  • Adaptability, able to handle a dynamic and fast-changing work environment.

Why join us?
We offer a competitive salary, a hybrid setup (currently 2 days onsite, the rest work from home), HMO benefits after 1 year of service, quarterly bonuses upon regularization, team-building activities, and other employee engagement initiatives. Plus, a company-provided device to support your work. It's the perfect environment to grow your career while enjoying great perks

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