Employee Benefits Expert

2 days ago

Manila, National Capital Region, Philippines beBeeBenefits Full time ₱3,600,000 - ₱5,300,000
Job Overview

This role focuses on providing exceptional employee benefits support, ensuring a seamless experience for clients in North America.

Main Responsibilities
  • Triage Inquiries & Provide Solutions: Handle inquiries and issues for assigned customers and offer solutions via our CRM tool as outlined by our team's guidelines.
  • Tier II Support: Provide tier II support for questions from the Employee Contact Center. Engage the customer for Appeals and close the loop with the employee.
  • Configuration: Understand and explain benefit features and benefit plan configuration. Research possible configuration issues and assist with providing solutions.
  • Benefit Testing: Test changes to plan configuration and release items impacting benefits, if needed.
  • Create Standard Operating Procedures: Create SOPs for new customers and customize to customer requirements.
  • Benefit Process Support: Respond to questions from the processing team regarding standard benefit processes and pull in other leaders to assist when necessary.
  • Open Enrollment Support: Participate in the Open Enrollment project by providing support for testing and other OE related processes.
  • Process Improvements: Participate in process improvement projects and support internal organizational change initiatives; recommend product enhancements that will benefit our customers or the Managed support model.
  • Customer Satisfaction: Maintain the highest level of customer satisfaction through a detailed understanding of the customers business needs and business practices.
Required Skills And Experience
  • At least 3 years of experience in US benefits is required.
  • A high school diploma or GED is required. A bachelor's degree in business, human resources, or equivalent experience is desired.
  • Excellent communication skills, both verbal and written, in English are mandatory. Strong organizational skills, attention to detail, time management skills, strong customer focus, analytical and problem-solving abilities, and the ability to work individually and in a team environment.
  • Demonstrated detailed understanding of US benefit compliance, and knowledge of regulatory requirements.

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