Fire Service Technician

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeService Full time ₱1,000,000 - ₱1,500,000

Job Overview

  • We are seeking a detail-oriented Service Writer to join our team.

The ideal candidate will be responsible for preparing accurate and timely service quotes, maintaining clear communication with internal teams and customers, and supporting the service workflow from inquiry to completion.

Key Responsibilities:

  1. Prepare detailed and accurate service and parts quotes using software or equivalent systems.
  2. Review service requests, technical specifications, and diagnostic reports to determine labor and parts requirements.
  3. Coordinate with technicians to ensure accuracy and completeness of quotes.
  4. Maintain a consistent and professional format and structure across all quote documentation.
  5. Serve as the main point of contact for service inquiries and quote updates.
  6. Communicate clearly with customers regarding quote timelines, revisions, and service expectations.
  7. Follow up on outstanding quotes and assist in converting quotes to active work orders.
  8. Ensure all customer interactions are recorded and updated in the CRM or quoting system.

Requirements:

  • A bachelor's degree in a related field is preferred.
  • 2+ years of administrative, estimating, or quoting experience in a service or technical environment.
  • Experience in the trucking or engineering industries is preferred but not required.
  • Proficiency with quoting software; experience with QuoteWriter is a strong plus.
  • Experience using CRM systems or workflow management tools is a plus.
  • Proficient in Microsoft Office Suite (especially Excel and Outlook).
  • Strong attention to detail and organizational skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and collaboratively in a fast-paced, deadline-driven setting.
  • Comfortable with customer-facing communication and technical terminology.

Benefits:

  • Full-time position.
  • Remote work arrangement.

Additional Information:

  • Role Summary: This role involves working with clients to prepare and communicate service quotes and manage the service workflow from inquiry to completion.

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