Fire Alarm System Management Specialist

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeFireAlarm Full time ₱15,000 - ₱20,000

We are seeking a highly skilled Fire Alarm System Expert to oversee our Service Department's daily operations.

Key Responsibilities:
  • Answer and manage incoming service calls
  • Respond to off-hours answering service inquiries
  • Schedule service appointments and dispatch technicians
  • Communicate with customers via email and phone, addressing concerns and service needs
  • Provide timely notifications and updates to customers
  • Assess fire alarm system issues remotely and determine appropriate action
  • Decide whether to dispatch a technician or offer troubleshooting guidance
Required Qualifications:
  • Experience: Minimum 1 year of hands-on experience with fire alarm systems
  • Technical Knowledge: Ability to diagnose fire alarm issues over the phone and recommend the best course of action
  • Communication Skills: Strong verbal and written skills for effective customer interactions
  • Organizational Skills: Ability to manage schedules, prioritize tasks, and coordinate with technicians efficiently
  • Problem-Solving: Quick decision-making skills to determine service requirements
Preferred Qualifications:
  • Certifications in fire alarm systems or related fields
  • Previous experience managing a service department or team
  • Familiarity with industry regulations and compliance standards
Benefits:

This role requires strong technical expertise in fire alarm systems, enabling accurate issue diagnosis and effective resolution planning.

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