IT Support Professional

2 days ago

Taguig, National Capital Region, Philippines beBeeITSupport Full time ₱550,000 - ₱700,000
Job Title: IT Support Professional

We are seeking an experienced IT professional to provide technical assistance and support to end users within our organization.

The ideal candidate should possess strong technical knowledge, excellent troubleshooting skills, and the ability to communicate effectively with end users and external vendors.

Responsibilities:
  • Technical Support Management: Manage tasks within Microsoft 365 Admin Center and Azure AD, including user account creation, modification, and deletion, group management, security configurations, and access controls.
  • Provide technical support and troubleshooting for end users' hardware and software issues, including laptops, and other peripheral devices.
  • Respond promptly to user inquiries, diagnose, and resolve technical problems efficiently, and escalate complex issues to appropriate teams if necessary.
  • Assist users with requests related to software installations, updates, and configuration settings, ensuring compatibility and compliance with organizational policies.
  • Collaborate with cross-functional teams to implement and maintain IT infrastructure, including network connectivity, email systems, and security measures.
  • Perform regular system maintenance, including monitoring and optimization of system performance, security patches, and software updates.
  • Create and maintain accurate documentation of IT procedures, user guides, and knowledge base articles for self-help resources.
  • Handle ad hoc tasks, projects, and assignments as assigned by IT management.
  • Liaise with external vendors and service providers to coordinate support and troubleshoot issues.
Required Skills and Qualifications:
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  • Experience: Proven experience as an IT Support Specialist or similar role, with a focus on Microsoft 365 and Azure AD administration.
  • Technical Knowledge: Strong knowledge of Microsoft 365 applications, such as Exchange Online, SharePoint, Teams, and OneDrive, and ability to troubleshoot related issues.
  • Azure AD Familiarity: Familiarity with Azure AD, including user management, security groups, conditional access, and single sign-on configurations.
  • Operating System Proficiency: Proficiency in Windows and macOS operating systems, hardware troubleshooting, and software installation and configuration.
Benefits:
  • Competitive Salary: Ample compensation package for qualified candidates.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Collaborative Environment: Collaborative team environment with a customer-centric approach.
Others:
  • Amendable Schedule: Amendable to rotational shift schedule and on-call whenever needed.
  • Customer Service Orientation: Proactive and self-motivated, with a strong customer service orientation and a willingness to learn and adapt to new technologies.

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