Technical Support Liaison

6 days ago


Makati City, National Capital Region, Philippines Edufied (BEfied Group) Full time

We are seeking a skilled Technical Support Liaison to join our team at Edufied (BEfied Group). This role is perfect for an excellent communicator who can provide top-notch support to our customers.

The Technical Support Liaison responsibilities include:

  • Responding to customer inquiries in a timely and accurate manner via phone, email or chat.
  • Identifying customer needs and helping them navigate our products and services.
  • Analyzing and reporting product malfunctions, including testing different scenarios and impersonating users.
  • Updating internal databases with information on technical issues and customer discussions.
  • Monitoring customer complaints on social media and providing assistance when needed.
  • Sharing feature requests and workarounds with team members.
  • Informing customers about new features and functionalities.
  • FOLLOWING UP WITH CUSTOMERS to ensure their technical issues are resolved.
  • Gathering customer feedback and sharing it with our Product, Sales and Marketing teams.
  • Submitting timely reports to management based on work completed.

This role requires:

  • Experience as a Customer Support Specialist or similar role.
  • Familiarity with our industry is a plus.
  • Experience using help desk software and remote support tools.
  • Excellent communication and problem-solving skills.
  • MULTI-TASKING ABILITIES.
  • PATIENCE WHEN HANDLING TOUGH CASES.


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