Technical Support Engineer

2 weeks ago


Mandaluyong City, National Capital Region, Philippines Insight Global Full time

Insight Global is a premier technology staffing services firm, ranked as one of the fastest growing staffing firms for 10 consecutive years and named the 3rd largest IT Staffing firm in America. As part of the Global Region Operations Team, you will be a key member of a technical team that ensures that all our 65+ offices are running efficiently by responding to issues, travelling on-site, and providing world-class support that is in line with our business needs and initiatives.

What You'll Do:

  • Support a specific region to enable and empower IG Employees with current and future deployed technologies providing the field offices with the best Technology Experience possible.
  • Apply basic to advanced troubleshooting skills to resolve issues through immediate action or short-term planning or escalate accordingly.
  • Serve as a regional liaison and be the eyes and ears of your supported sites, ensuring that all technology needs are met and are in good working order.
  • Lead projects that include setting up new offices, technology, rebranding, and/or relocating an office to an existing or new building.
  • Consult with internal network team to monitor network performance and resolve connectivity issues.
  • Analyze and document business trends to develop solutions which will enhance sales efficiency and provide technology solutions.

What You'll Need to Succeed:

  • Ready and willing to travel on a weekly basis.
  • Excellent ability to troubleshoot technical solutions on the fly in tense situations.
  • Strong computer skills, Windows, Apple, Networking/VOIP and AV Technology
  • Time management and organizational skills.

Additional Info:

  • You make people feel comfortable approaching you to share their thoughts, feelings, concerns, or needs.
  • You are patient, level-headed, and cool under pressure.
  • You have a passion for helping others.
  • You have technically solid troubleshooting skills.
  • You have the ability to work independently.

Skill Set Required:

  • Install and configure hardware, software, systems, networks, printers and scanners.
  • Plan and execute maintenance upgrades.
  • Set up accounts for staff.
Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology, Administrative, and General Business

Industries

IT Services and IT Consulting

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