Senior Technical Support Specialist

1 day ago

Cavite City, Calabarzon, Philippines beBeeTechnical Full time ₱1,215,000 - ₱1,700,000
Job Title:

Customer Solutions Engineer

We are seeking a skilled professional to support customers through various channels and manage technical issues.

This role involves building expertise across all facets of dbt Cloud, taking ownership of customer challenges, enhancing documentation, and proactively seeking professional development opportunities.

The ideal candidate will have demonstrated expertise in coding languages, SQL, APIs, and understanding network requests, with exceptional written and verbal communication skills.

Key Responsibilities:
  • Support customers through diverse channels: tickets, email, and video, managing a diverse range of issues from simple queries to intricate technical dilemmas.
  • Build and deepen your technical expertise across all facets of dbt Cloud, ensuring you're always ready to assist with any challenge.
  • Take ownership of customer challenges, from initial troubleshooting to resolution.
  • Enhance our documentation, ensuring it's both technically accurate and easily understood.
  • Proactively seek out professional development opportunities, always aiming to bring more to the team and users.
Requirements:
  • Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests.
  • Exceptional written and verbal communication skills.
  • A genuine drive for solving problems and helping others.
  • A strong technical foundation, especially within a SaaS support environment.
  • Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success.
  • Experience building documentation or technical how-to guides using a variety of media (text, images, video).

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