Remote Technical Support Specialist
1 day ago
Seeking an experienced Technical Support Specialist to join our remote team.
With a strong focus on delivering exceptional customer experiences, this role offers the chance to make a meaningful impact while working with cutting-edge Smart Grid solutions.
Responsibilities- Resolve customer support inquiries in a timely manner.
- Troubleshoot complex technical issues (SQL, Linux, networking, VPNs).
- Collaborate with utility clients to achieve successful outcomes.
- Provide after-hours/holiday support as needed.
- 4+ years of experience in SQL, production environments, and client support.
- Proficiency in Linux OS support and network administration.
- Familiarity with relational databases (Oracle/PostgreSQL).
- Strong communication and problem-solving skills.
- Knowledge of cloud systems, Java/JSP/jQuery, or Salesforce admin experience.
- Utility industry or Smart Grid exposure.
- ITIL/ITSM background.
- Full-time remote work opportunity
- Health and life insurance, lifestyle rewards program, gratuity, and more.
- Mid-Senior level
- Full-time position
- Information Technology
- Outsourcing and Offshoring Consulting
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