Remote Technical Support Specialist

1 week ago


Barcelona, Philippines beBeeSupport Full time ₱6,000 - ₱7,200
Remote Technical Support Specialist

We are seeking a highly skilled and motivated Technical Support Representative to join our team. As a key member of our support team, you will provide exceptional remote support to our customers.

Your responsibilities will include:

  • Managing and updating support tickets for efficient tracking and resolution.
  • Troubleshooting complex technical issues and documenting resolution steps.
  • Communicating effectively with customers to address their needs and concerns.
  • Contributing to the creation and improvement of knowledge base materials to enhance customer experience.

To be successful in this role, you must have strong written and verbal communication skills, technical support experience, and proficiency with CRM/ticketing systems.

Requirements
  • A minimum of 150 Mbps internet speed and a reliable remote setup.
  • Experience in technical support, preferably in a remote environment.
  • Strong analytical and problem-solving skills, with attention to detail.
  • Familiarity with Google Suite, Microsoft Suite, and CRM systems.

In exchange for your expertise, you will enjoy a flexible work arrangement, competitive compensation, and opportunities for growth and development within our organization.



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