Technical Support Representative

4 days ago


Iloilo City, Philippines Crescendo Staffing and Business Consulting Inc. Full time

Responsibilities Respond to inbound technical support inquiries via phone, chat, or email. Diagnose and troubleshoot hardware, software, network, or device-related issues. Provide clear instructions and guidance to help customers resolve technical problems. Escalate complex issues to higher-level support or engineering teams when necessary. Document all customer interactions, issues, and resolutions accurately in the system. Follow up with customers to ensure issues are fully resolved and satisfaction is achieved. Stay up to date on product updates, features, and common technical issues. Meet performance metrics such as resolution time, customer satisfaction, and call handling. Qualifications Minimum 24 Mos. BPO/ Call Center Experience in International Voice Accounts With Minimum 6 mos BPO Tech Experience in Voice Account HS/SHS grads Must have a Laptop or Desktop for Virtual process #J-18808-Ljbffr



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