Technical Support Specialist

2 weeks ago

Barcelona, Philippines beBeeCareer Full time ₱100,000 - ₱120,000
Technical Support Representative

We are seeking skilled and customer-focused technical support representatives to provide technical assistance and troubleshooting support for a variety of clients across industries. As a technical support representative, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

  • Strong proficiency in English is required.
  • Prior call center experience is necessary.
  • A high-speed internet connection and an appropriate, quiet work environment are required.

The ideal candidate will have excellent interpersonal skills, be able to multitask and self-manage effectively, and possess strong problem-solving abilities. If you have prior experience in technical support and are looking for a challenging role that offers opportunities for growth and development, please apply today.

Key Responsibilities
  1. Respond to inbound technical support requests via phone, chat, or email.
  2. Diagnose and troubleshoot hardware, software, and network issues.
  3. Guide customers through step-by-step solutions and escalate complex issues when necessary.
  4. Document all customer interactions accurately in the system.
  5. Maintain up-to-date knowledge of products, services, and support procedures.
  6. Ensure customer satisfaction by providing timely and effective resolutions.
  7. Follow company protocols and security guidelines when handling sensitive information.
  8. Collaborate with internal teams to improve support processes and customer experience.
  9. Meet performance metrics including resolution time, customer satisfaction, and attendance.
Qualifications & Ideal Candidate
  • Must be 18 years or older.
  • High school diploma or equivalent is required.
  • Previous call center experience is necessary.
  • Work from home experience is beneficial.
  • Strong command of the English language is essential.
  • Typing speed of 20+ WPM is required.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) is necessary.
  • Familiarity with Windows operating systems is beneficial.
  • Skilled in troubleshooting and follow-up is essential.
  • Able to multitask and self-manage effectively is necessary.
  • Excellent interpersonal skills are required.
Benefits

We offer a competitive compensation package, including:

  • HMO Coverage plus a dependent.
  • Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage.
  • Dental Coverage.
  • In-house dental assistance worth ₱5,000.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection, fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.

Employment Eligibility & Compliance

  • Must be authorized to work in the country where the job is based.
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
  • Must be willing to submit to drug screening.

  • Technical Support Specialist

    2 weeks ago

    Barcelona, Philippines beBeeSupport Full time ₱40,000 - ₱60,000

    Job TitleTroubleshooter and Technical Support SpecialistWe are seeking a skilled Troubleshooter and Technical Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to resolve customer...

  • Technical Support Specialist

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time ₱480,000 - ₱780,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled and experienced Technical Support Specialist to join our team.About the Role:This is an excellent opportunity to work independently and collaboratively in a remote environment, leveraging strong analytical and problem-solving skills, and excellent communication and interpersonal...

  • Technical Support Specialist

    1 week ago

    Barcelona, Philippines beBeeCybersecurity Full time ₱40,000 - ₱50,000

    Job DescriptionWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. In this role, you will provide technical support and mentorship to learners across our platforms.You will troubleshoot technical issues, guide learners through learning materials, and provide support in key areas such as networking, Linux, and Windows...

  • Technical Support Specialist

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time ₱35,000 - ₱55,000

    Job Title: Technical Support SpecialistThis is a dynamic and challenging role for an experienced support specialist to join our team. The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and have a strong problem-solving approach.About the RoleThe primary responsibility of this position is to...

  • IT Technical Support Specialist

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time ₱2,500,000 - ₱3,500,000

    We are seeking an experienced IT Support Specialist to provide expert remote assistance to our global workforce.The ideal candidate will have a proven track record of delivering technical support and network monitoring services in a fast-paced environment.

  • Technical Support Specialist

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time $60,000 - $100,000

    Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to provide top-notch support and resolve technical issues efficiently.Key Responsibilities:Deliver exceptional customer experiences through timely issue resolution.Utilize technical knowledge to solve problems using specific software tools and strategies.Handle customer...

  • Technical Support Specialist

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time ₱1,200,000 - ₱1,500,000

    Service Desk SpecialistYour mission as a Service Desk Specialist is to provide advanced technical support and resolve escalated issues from Level 1 support.This role requires a strong technical background, excellent problem-solving skills, and a customer-focused approach. You will act as a bridge between Level 1 support and more specialized IT teams,...

  • Technical Support Specialist

    2 weeks ago

    Barcelona, Philippines beBeeCustomer Full time ₱50,000 - ₱100,000

    Technical Support SpecialistWe are seeking skilled and customer-focused Technical Support Specialists to provide technical assistance and troubleshooting support for a variety of clients across industries.In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions...

  • Technical Support Specialist

    1 week ago

    Barcelona, Philippines beBeeSupport Full time ₱100,000 - ₱120,000

    Job TitleWe are seeking skilled Technical Support Specialists to provide top-notch technical assistance and troubleshooting support for various clients.You will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.Respond to inbound technical...

  • Technical Support Specialist

    1 week ago

    Barcelona, Philippines beBeeSupport Full time ₱157,900 - ₱248,475

    Job OverviewThe Technical Support Specialist role is responsible for delivering high-quality technical assistance and customer service, ensuring timely resolution of issues and achieving high customer satisfaction scores.Key Responsibilities:Provide front-line technical support via multiple channels while maintaining target customer satisfaction...