ITIL Service Management Specialist

5 days ago


Manila, National Capital Region, Philippines Capgemini Full time

Capgemini Overview:

CAPGEMINI is a global leader in consulting and digital transformation, which enables organizations to take advantage of new opportunities created by technological innovation.

About the Job:

This role will involve working closely with our clients to design, develop, and implement business applications in the ServiceNow platform.

Key Responsibilities:

  • Design and develop custom business applications on the ServiceNow platform.
  • Work with our clients to understand their IT service management needs and develop solutions that meet those needs.
  • Develop strategies to improve IT service delivery.
  • Collaborate with our cross-functional teams to ensure successful implementation of ServiceNow solutions.

Qualifications:

  • Bachelor's degree in computer science, information technology, software engineering, or a related field.
  • A minimum of 8 years' relevant professional experience in software development, solution architecture, or a related field.
  • A minimum of 6 years' relevant professional experience in ServiceNow development.
  • Strong technical background with experience in software development, architecture, and design.
  • Ability to develop catalog items, workflows, custom web services, notifications, scoped applications, UI, and data policies on the ServiceNow platform.
  • Experience in designing, developing, implementing business applications in ITIL, CMDB, Service Request, Change Management, Incident Management, Asset Management, Problem Management, and Service Portal.
  • Administration skills for managing ServiceNow instances including ACLs, catalog items, and UI customizations.
  • Create and manage update sets to move customizations between ServiceNow environments.
  • Overarching understanding of the ServiceNow product suite.
  • Experience in CMDB, ITOM Discovery, and ITAM is a plus.
  • ServiceNow Developer Certification is a must.


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