Current jobs related to Service Management Director - Manila, National Capital Region - VISEO

  • Director of Sales and Client Services

    1 week ago

    Manila, National Capital Region, Philippines DME Service Solutions Full time

    Operations Leadership RoleWe are seeking a highly motivated and experienced Senior Director to join our team. As a leader in Revenue Cycle Management, you will be responsible for driving business growth and collaboration within our operations department.Your key responsibilities will include direct management of day-to-day operations, development of...

  • HR Services Director

    2 weeks ago

    Manila, National Capital Region, Philippines Asian Institute of Management (AIM) Full time

    The HR Services Director translates the strategies and overall direction of the Chief People Officer into projects or activities for Talent Acquisition, Rewards and Compensation, Employee Engagement, and Employee Relations, among others. He/She oversees the day-to-day HR operations, ensuring effective implementation of HR policies and a 'partnership...

  • Revenue Cycle Management Director

    1 week ago

    Manila, National Capital Region, Philippines DME Service Solutions Full time

    Sales and Operations Leadership OpportunityAs a Senior Director, you will lead our Sales and Client Services teams in delivering exceptional results and exceeding client expectations.You will be responsible for developing and implementing strategic plans to achieve operational goals, including revenue growth, customer satisfaction, and efficiency...

  • Senior Director – Revenue Cycle Management

    1 week ago

    Manila, National Capital Region, Philippines DME Service Solutions Full time

    Senior Director - Revenue Cycle Management (RCM)Job Posting Title: Senior Director – Revenue Cycle Management (RCM)Location: Remote WorkCountry: PhilippinesAbout DME Serve: Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. Our mission is to develop our...

  • Hospitality Services Director

    1 day ago

    Manila, National Capital Region, Philippines Infinity Outsourcing Services Full time

    Hospitality Services Director Job SummaryWe are looking for an experienced Hospitality Services Director to join our team at Infinity Outsourcing Services. As a senior member of our management team, you will be responsible for overseeing all aspects of store operations, including customer service, inventory management, and staff development.Key...

  • Director of IT Services

    9 hours ago

    Manila, National Capital Region, Philippines Atlantis Consulting Full time

    Job Title: Director of IT ServicesAt Atlantis Consulting, we are seeking a highly skilled Director of IT Services to lead our team in delivering high-quality application systems and IT services. This role requires expertise in project planning, resource management, and execution aligned with Software Development Life Cycle (SDLC)...

  • GEC Service Director

    2 weeks ago

    Manila, National Capital Region, Philippines Arcadis Consulting Middle East Limited Full time

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex...

  • Director of Administrative Services

    1 day ago

    Manila, National Capital Region, Philippines TKG Lifestyle Inc. Full time

    About the RoleThe Director of Administrative Services is responsible for overseeing daily office operations, facility management, and support services to ensure seamless business functions and operational efficiency.

  • Healthcare Service Director

    1 day ago

    Manila, National Capital Region, Philippines 5G-RLMY PHARMALAND INC. Full time

    Healthcare Service Director Job Overview:As a Healthcare Service Director at 5G-RLMY PHARMALAND INC., you will be responsible for leading our healthcare service team, ensuring that we deliver high-quality care to our customers.Key Responsibilities:Develop and implement healthcare service strategies to meet customer needsLead a team of healthcare...

  • Managing Director for Sales and Services

    13 hours ago

    Manila, National Capital Region, Philippines Anton Paar Philippines Full time

    Key QualificationsBachelor's degree in chemistry, engineering, physics, or similar field; additional degree in economics preferred;Working experience as a General Manager or Sales Director (ideally in the instrumentation/process industry);Experience in B2B sales management;Strong understanding of sales and service management processes;Able to develop and...

  • Associate Director/Director for Technical L&D

    1 day ago

    Manila, National Capital Region, Philippines J Anthony Management Consultants Inc. Full time

    We are looking for Associate Director / Director of Technical Learning and Development (L&D) for our client in the Financial Services IndustryThis role is responsible for designing, implementing, and managing comprehensive technical training programs across the organization. This role leads the Technical L&D, fostering a culture of continuous learning and...

  • Service Excellence Director

    1 day ago

    Manila, National Capital Region, Philippines Jollibee Group Full time

    Service Excellence DirectorJollibee Group is seeking a highly experienced Service Excellence Director to drive business growth by developing and implementing service excellence initiatives that enhance customer satisfaction and loyalty.About the RoleThis director will be responsible for leading cross-functional teams in developing programs related to...

  • Quality Assurance Director

    1 day ago

    Manila, National Capital Region, Philippines Omega Healthcare Management Services Inc. Full time

    We are seeking a seasoned Quality Assurance Director to join our team at Omega Healthcare Management Services Inc. The ideal candidate will have a proven track record of improving delivered quality through process excellence.About the RoleThis is an exciting opportunity for a skilled professional to lead quality improvement initiatives and drive business...

  • Director of Senior Support

    3 days ago

    Manila, National Capital Region, Philippines FinStrat Management Full time

    Key ResponsibilitiesThe successful Director of Senior Support will provide strategic support to senior leadership at FinStrat Management. Key responsibilities include analyzing and synthesizing complex information to support decision-making, proactively identifying opportunities for process improvement and organizational efficiency, and managing complex...

  • Academic Program Director

    1 week ago

    Manila, National Capital Region, Philippines Asian Institute of Management (AIM) Full time

    The Asian Institute of Management (AIM) is seeking a highly skilled Academic Program Director to manage and ensure the smooth operations of our programs.We are looking for an experienced professional who can collaborate with our Academic Program Director in program and people management, faculty engagement, partnership, student experience, and financial...

  • Director of Financial Strategy

    16 hours ago

    Manila, National Capital Region, Philippines FinStrat Management Full time

    About the RoleAt FinStrat Management, we are seeking a highly skilled Director of Financial Planning and Analysis to play a pivotal role in scaling our FP&A function. This individual will oversee a team of financial analysts and work closely with internal and client-facing teams to provide actionable financial insights, drive strategic decision-making, and...

  • Service Excellence Director

    1 week ago

    Manila, National Capital Region, Philippines Sutherland Global Full time

    We are seeking a Service Excellence Director to join our team at Sutherland Global. As a seasoned professional, you will be responsible for leading and executing service excellence initiatives across the enterprise.Responsibilities:Develop and implement service excellence strategies to drive business impact in cost, customer experience, and demand...

  • Customer Service Process Director

    10 hours ago

    Manila, National Capital Region, Philippines Hopper Full time

    Customer Service Process DirectorThis is an exciting opportunity to join our team as a Customer Service Process Director. You will be responsible for streamlining our back office operations, ensuring efficiency, and driving customer satisfaction.The successful candidate will have extensive experience in project management, leadership, and process...

  • Food Service Director

    2 days ago

    Manila, National Capital Region, Philippines Good Eats by SSI Full time

    Good Eats by SSI is seeking a highly motivated Food Service Director to lead our culinary team. This is an exceptional opportunity to leverage your expertise in menu development, kitchen operations, and staff management to drive business success.Main ResponsibilitiesDevelop and implement menus that meet customer preferences and drive revenue growthLead a...

  • Service Delivery Director

    5 days ago

    Manila, National Capital Region, Philippines NICE Full time

    Service Delivery DirectorWe are seeking an experienced Service Delivery Director to join our team. The successful candidate will be responsible for leading the service delivery function, providing strategic direction and guidance to ensure delivery of exceptional customer experiences.The role requires strong leadership and technical skills, with a focus on...

Service Management Director

1 week ago

Manila, National Capital Region, Philippines VISEO Full time
Role Description

The Service Delivery Manager is responsible for overseeing the delivery of IT services that support our retail operations.

About The Role

This role involves working closely with the IT team to implement and manage ITIL frameworks, develop and maintain service level agreements, and collaborate with stakeholders to communicate change impacts.

Main Responsibilities
  • Implement ITIL frameworks to ensure efficient and effective service delivery.
  • Develop and maintain service level agreements that meet business needs.
  • Oversee incident management and problem management processes.
  • Collaborate with stakeholders to ensure a smooth transition during implementation.

Requirements

  • Bachelor's degree in IT, Business Management, or related field.
  • Minimum 8 years in IT service delivery, preferably in a retail environment.
  • ITIL Foundation certification (ITIL Practitioner or Expert preferred).
  • Technical knowledge in various technology and project management tools.