IT Service Transition Manager

7 days ago


Manila, National Capital Region, Philippines Collabera Digital Full time

Direct message the job poster from Collabera Digital

URGENT Looking for Technical Product Owner

Job Posting: IT Service Transition Manager

We are seeking a highly skilled IT Service Transition Manager with 5-7 years of experience in digital transformation projects within the healthcare sector.

The ideal candidate should have expertise in the ITIL framework (Incident Management, Service Level Management, Change Management) and vendor management.

Key Responsibilities:

  1. Plan and execute seamless IT service transitions for digital transformation projects.
  2. Apply ITIL best practices to incident, service level, and change management.
  3. Collaborate with vendors and internal teams to ensure smooth transitions.
  4. Monitor KPIs and SLAs, providing insights and improvements.
  5. Facilitate training, knowledge transfer, and documentation management.

Qualifications:

  1. Bachelor's degree in IT or related field.
  2. Strong ITIL knowledge (certification preferred).
  3. Experience in healthcare IT systems and regulated environments (e.g., HIPAA).
  4. Familiarity with Agile/Scrum methodologies (PMP/CSM certification is a plus).
  5. Strong problem-solving, communication, and stakeholder management skills.

If you are detail-oriented, proactive, and excel at managing IT transitions, apply now

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

IT Services and IT Consulting

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