IT Service Management

1 week ago


Manila, National Capital Region, Philippines Blaseek Full time
We are looking for an IT Service Management Specialist to take ownership of ITSM processes and drive improvements in a dynamic IT organization. In this role, you will be responsible for optimizing workflows, enhancing IT operations, and ensuring structured and efficient service management practices.

Key Responsibilities:
Govern ITSM processes across support, operations, and IT.
Act as the Product Owner for the ITSM platform, Freshservice.
Define and implement ITSM best practices, leveraging the ITIL framework.
Develop metrics, measurement points, and process roadmaps for continuous improvement.
Establish and manage SLA and OLA agreements with stakeholders.
Train and guide employees and management on ITSM principles.
Collaborate with internal teams and external vendors to optimize service delivery.

Qualifications:
5+ years of experience in ITSM implementation and management.
Strong knowledge of ITIL framework and IT service management best practices.
Experience with ITSM tools, preferably Freshservice.
Proven ability to develop and maintain IT processes.
Strong analytical and problem-solving skills.
Experience working in international or multicultural environments is a plus.

Work Setup:
Hybrid work model with up to 3 remote workdays per week after onboarding.
Collaboration with global teams and stakeholders.

  • Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    **Company Overview**CEVA IT Shared Service is a leading provider of technology solutions for logistics and supply chain management. Our team is dedicated to delivering exceptional customer service and support to our clients worldwide.We are seeking a highly skilled Mandarin Service Desk Engineer to join our team in Manila, Philippines. As a key member of our...


  • Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    OverviewCeva IT Shared Service is a leading provider of logistics and transportation services. We are seeking a highly organized and detail-oriented HR Operations Administrator to join our team. The successful candidate will be responsible for managing various aspects of HR operations, including payroll processing, benefits administration, and leave...


  • Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    YOUR ROLECEVA's first point of contact for IT related service requests, incidents, follow up and escalations in Mandarin.Associate Support Engineer will provide customer service, IT support (basic troubleshooting) and account management (creation, modification and termination) to CEVA Global employees.The Global IT Service Desk will operate 24x7 including...


  • Manila, National Capital Region, Philippines Agilitec IT Full time

    At Agilitec IT, we are seeking a highly skilled Service Desk Manager to join our team. As the first point of contact for clients and vendors, you will play a vital role in ensuring exceptional professionalism and courtesy in all interactions.This is a challenging yet rewarding position that requires strong communication skills, multitasking abilities, and...

  • Project Manager

    1 week ago


    Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    Responsibilities:Contribute to the continual evolution of the GBS transition methodology through process and tool development.Lead multicultural and multifunctional project teams in delivering transition projects. Teams will be virtual in nature therefore requiring agile and adaptive project management skills.Ensure compliance with project schedules:...


  • Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    Company Overview:Ceva IT Shared Service is a leading provider of innovative technology solutions. We are seeking a skilled Project Implementation Manager to join our team.Salary: Competitive compensation package.Job Description:We are looking for a highly experienced professional to lead transition projects from initiation to closure. As a Transition and...

  • Procurement Manager

    2 weeks ago


    Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    YOUR ROLEThe role is responsible for Trade Procurement, Global Tender Desk and Auto Rating.WHAT ARE YOU GOING TO DO?PROCUREMENT: Trade Procurement (local movement) Execute lifecycle of trade procurement processes of local suppliers.SEA Procurement (International movement) Negotiate and maintain logistics contract on Sea procurement.CES | Customer Expert...


  • Manila, National Capital Region, Philippines Agilitec IT Full time

    We are looking for a talented IT Service Coordinator to support our team at Agilitec IT. This role involves controlling the flow of service requests, prioritizing tasks, and scheduling appointments. The successful candidate will have excellent communication skills, be able to multitask, and possess problem-solving abilities.The IT Service Coordinator will...


  • Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    **Benefits**We offer a comprehensive benefits package that includes:HMO w/ 2 free dependents from day 1 of hiring.Group Life Insurance.Medical Reimbursement (includes eyeglasses).Service Incentive Leave + Sick Leave + Vacation Leave + Bereavement Leave.Birthday token.Annual Performance Reviews w/ a chance of a salary alignment.Annual Company Performance...


  • Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    YOUR ROLEResponsible for achieving country growth targets of Ground Product in line with the Ground regional & global strategy. This role will support country product and to provide Ground expertise on major opportunities to ensure that customer requirements are fully understood and integrated within solutions. This will also support network sales to launch...


  • Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    Role Overview: We are seeking a skilled Change Management Lead to lead transition projects from initiation to closure. As a key member of our team, you will be responsible for ensuring smooth integration across business functions.Key Responsibilities:The successful candidate will be responsible for:Implementing transition projects, managing end-to-end...


  • Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    Responsibilities:Responsible for implementing transition projects, ensuring smooth integration across business functions.Manage end-to-end transitions, document performance, and ensure smooth integration with business units.Lead projects from initiation to closure, handling risks, tasks, and budgets.Identify and implement process improvements within...


  • Manila, National Capital Region, Philippines Agilitec IT Full time

    Employer: MSP company based in Monterey, CaliforniaWork Setup: RemoteWorking Schedule: Monday - Friday, 8:00 am - 5:00 pm Pacific Standard TimeSalary: $1,200 - $1,400 monthlyBenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)General...


  • Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    Job DescriptionThe HR Operations Administrator is responsible for providing administrative support to the HR department, focusing on payroll processing, benefits administration, and leave management. This role requires strong organizational skills, attention to detail, and excellent communication abilities.Key Responsibilities:Payroll Administration: Manage...


  • Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

    Job Summary:We are looking for an experienced Service Delivery Manager to oversee the delivery of high-quality services to our clients at IT by Design Philippines Inc. The successful candidate will have a strong understanding of IT service management principles and practices.The Service Delivery Manager will be responsible for leading a team of system...


  • Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    **Overview**We are seeking a highly skilled and experienced Technical Account Manager to join our team. The role will be responsible for managing existing business relationships and driving the development of new opportunities within the Aerospace sector.The ideal candidate should have a strong background in Freight Forwarding industry, excellent analytical...


  • Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    **About Us**CEVA IT Shared Service is a dynamic and innovative company that provides technology solutions for logistics and supply chain management. We are committed to delivering exceptional customer service and support to our clients worldwide.Our team is passionate about technology and dedicated to making a difference in the lives of our employees and...


  • Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    Job OverviewThe Logistics Coordination Expert position at CEVA IT SHARED SERVICE is a critical role that requires attention to detail and organizational skills. The primary responsibility of this position is to ensure timely and accurate data entry into various systems, including CEVA and customer systems.This involves tracking and tracing shipments,...


  • Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    About UsCEVA IT SHARED SERVICE is a leading provider of logistics and supply chain solutions. We are seeking a skilled Logistics Coordination Expert to join our team.Job DescriptionThe Logistics Coordination Expert will be responsible for ensuring timely and accurate data entry into various systems, including CEVA and customer systems. This involves tracking...


  • Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time

    **Job Summary**We are looking for a talented Mandarin Technical Support Engineer to join our IT shared service team in Manila, Philippines. In this role, you will be responsible for providing technical support to CEVA employees in Mandarin and English.You will work closely with our internal teams to resolve employee issues and provide top-notch customer...