Customer Service Advocate

1 day ago

Cainta, Calabarzon, Philippines beBeeCustomer Full time ₱3,200,000 - ₱4,800,000
Customer Service Role

We are seeking an experienced professional to fill a crucial position in delivering exceptional service to our customers. This key role involves providing top-notch support and contributing to the company's success.

The ideal candidate will possess excellent communication skills, be able to work efficiently in a fast-paced environment, and have a strong sense of self-awareness with a willingness to learn and improve.

  • Answer inbound phone calls with professionalism and empathy.
  • Deliver exceptional customer service through every interaction.
  • Offer resolution on the first interaction with the caller.
  • Provide quality results with every interaction in a timely manner.
  • Collect and gather all necessary information for review.
  • Cross-train with other communication platforms if needed.
  • Develop strong relationships with customers and colleagues alike.

Key Responsibilities:

  • Handle customer inquiries and concerns via phone, email, or chat.
  • Collaborate across teams to achieve shared goals.
  • Remain patient and composed even in high-pressure situations.
  • Continuously seek opportunities to enhance processes and deliver exceptional results.
  • Meet established performance targets for quality and volume completed hourly, daily, weekly, and monthly.
  • Maintain a flexible schedule and adapt to changing priorities.

Requirements:

  • A minimum of 3 years' experience in a Call Center/Customer Service environment (Preferred).
  • Healthcare experience is a plus.
  • Proficiency in using computers in daily functions.
  • Exceptional customer service and active listening skills.
  • Able to work on shifting schedules and maintain strong time management.
  • Ability to multitask and thrive in a fast-paced environment.

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